Privacy Policy & Terms of Service

Effective Date: April 29, 2026

Company Name: Movers Moving

Website: https://moversmovingatl.com/atlanta

Phone: 678-203-2995

Service Area: Atlanta Metro Area

This page explains how Movers Moving collects, uses, and protects customer information, as well as the terms that apply when using our website, submitting a form, requesting an estimate, booking a service, or communicating with our company.

By using our website, submitting a form, calling us, texting us, or booking a service, you agree to this Privacy Policy and Terms of Service.

PRIVACY POLICY

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name

Phone number

Email address

Service address

Pickup and drop-off addresses

Details about the moving service you are requesting

Preferred appointment date and time

Photos, notes, messages, or special instructions

Payment-related information

Call recordings, text messages, emails, and communication history

We may also collect basic website and advertising information automatically, including:

IP address

Browser type

Device type

Pages visited

Time spent on the website

Referral source

Advertising source

Form submissions

Phone call tracking data

Cookie, pixel, and analytics data

2. How We Use Your Information

We use your information to:

Respond to your quote request

Contact you by phone, text, email, or voicemail

Schedule and confirm appointments

Send reminders and updates

Provide estimates and service information

Dispatch movers, crews, drivers, or service providers

Complete the requested moving service

Process payments

Improve our website, advertising, and customer service

Track lead sources and marketing performance

Prevent fraud, abuse, or unauthorized activity

Maintain business, tax, insurance, and legal records

3. Calls, Text Messages, and Email Consent

By submitting a form, calling us, texting us, or requesting a quote, you authorize Movers Moving to contact you by phone, text message, email, or voicemail regarding your inquiry, estimate, appointment, service, or account.

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP. You may still receive service-related messages regarding active appointments, scheduling, payment, or customer service matters.

4. How We Share Information

We do not sell your personal information.

We may share information only as needed to operate our business, including with:

Employees, dispatchers, sales representatives, movers, drivers, contractors, and service providers

Subcontractors or service partners

Payment processors

Customer relationship management systems

Phone, text, email, and booking platforms

Advertising and analytics providers

Insurance providers

Legal, tax, accounting, or government authorities when required

These parties may only use the information as needed to provide services, support our business operations, or comply with legal obligations.

5. Cookies, Tracking, and Advertising

Our website may use cookies, tracking pixels, call tracking, form tracking, analytics tools, and advertising platforms to understand how visitors use our website and to measure marketing performance.

These tools may help us:

Track website visits

Track phone calls and form submissions

Measure advertising results

Improve landing pages

Show relevant ads

Understand which marketing campaigns generate leads

You may disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, phone system, CRM, email system, text system, or online transmission is guaranteed to be completely secure. You submit information at your own risk.

7. Data Retention

We may keep your information for as long as needed to:

Provide services

Maintain customer records

Resolve disputes

Track marketing and lead performance

Comply with business, tax, legal, accounting, or insurance requirements

We may delete or anonymize information when it is no longer needed.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Your Privacy Choices

You may contact us to request that we update, correct, or delete your personal information, subject to legal and business recordkeeping requirements.

You may also:

Reply STOP to opt out of marketing text messages

Use unsubscribe links in marketing emails, if available

Disable cookies in your browser

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites.

TERMS OF SERVICE

1. Use of Our Website

By using this website, submitting a form, requesting a quote, or booking a service, you agree to use our website and services only for lawful purposes.

You agree not to misuse the website, submit false information, interfere with the website’s operation, or attempt to access systems or information without authorization.

2. Estimates and Pricing

Any prices, quotes, specials, or estimates provided through our website, by phone, by text, by email, or through advertising are subject to verification.

Final pricing may depend on factors including, but not limited to:

Service type

Number of movers requested

Truck size

Number of trucks needed

Pickup and drop-off locations

Travel distance

Stairs, elevators, long carries, parking access, or building access

Size and weight of items

Specialty items

Packing, wrapping, assembly, disassembly, or additional labor

Time required to complete the job

Additional services requested on-site

Online, phone, text, or advertising estimates are not guaranteed final prices unless confirmed in writing by the company.

3. Appointment Scheduling

Appointment times and arrival windows are estimates. We make reasonable efforts to arrive within the scheduled window, but delays may occur due to traffic, weather, previous job conditions, equipment issues, customer delays, crew availability, or other factors outside our control.

We may contact you to confirm, reschedule, or update your appointment.

4. Customer Responsibilities

Customers are responsible for providing accurate information, including:

Correct name and contact information

Correct pickup and drop-off addresses

Accurate inventory and service details

Access to the property

Parking access for the moving truck

Gate codes, entry instructions, elevator reservations, or loading dock instructions

Disclosure of stairs, elevators, long carries, specialty items, fragile items, heavy items, or building restrictions

Disclosure of any unsafe conditions, hazards, pets, or access limitations

Failure to provide accurate information may result in delays, price changes, cancellation, additional charges, or inability to complete the job.

5. Service Limitations

We make reasonable efforts to provide professional moving service, but certain conditions may affect the service, timing, price, or ability to complete the job.

We do not guarantee that all items can be moved if conditions are unsafe, access is restricted, items are too heavy or oversized for available manpower or equipment, or moving the item may cause damage to the item, property, crew, or equipment.

We reserve the right to refuse to move items that are unsafe, illegal, hazardous, excessively heavy, improperly packed, fragile without proper preparation, or outside the agreed service scope.

6. Payments

Payment is due according to the terms provided at booking, on the work order, invoice, estimate, or at the time of service.

Accepted payment methods are Cash, Cash App, or Zelle.

We do not accept cards or checks unless approved by the company in writing before the job.

Additional fees may apply for late payments, returned payments, cancellations, chargebacks, trip charges, or collection efforts where allowed by law.

7. Cancellations and Rescheduling

Customers should notify us as soon as possible if they need to cancel or reschedule an appointment.

We reserve the right to charge cancellation fees, trip fees, minimum service fees, or deposit forfeiture when appointments are canceled late, access is unavailable, the customer is not present, or the job cannot be completed due to incorrect information, unsafe conditions, or customer-related delays.

8. Safety and Access

We reserve the right to refuse, stop, or reschedule service if we determine that conditions are unsafe, unsanitary, inaccessible, outside the agreed scope, or not suitable for our movers, crews, drivers, equipment, or subcontractors.

This may include, but is not limited to:

Unsafe property conditions

Aggressive animals

Lack of access

Hazardous materials

Biohazards

Excessive clutter

Unsafe parking

Unsafe stairs, elevators, balconies, or entryways

Items that cannot be safely moved

Conditions outside the agreed service scope

9. Photos, Records, and Documentation

We may take photos, notes, call recordings, messages, job records, or service documentation for quality control, proof of service, training, dispute resolution, insurance, marketing performance, and business records.

We will not intentionally publish private customer information without permission.

10. Damage Claims

Any damage claim must be reported to us as soon as possible after service.

We are not responsible for pre-existing damage, normal wear and tear, weak or damaged materials, loose items, improperly packed boxes, customer-packed items, fragile items not properly disclosed, furniture made of particle board or pressboard, manufacturer defects, hidden conditions, or items that were already loose, broken, scratched, cracked, worn, or deteriorated before service.

We reserve the right to inspect the claimed issue before making any decision regarding repair, refund, credit, or resolution.

11. No Guarantee of Specific Results

While we aim to provide professional moving service, we do not guarantee specific outcomes, including exact completion times, exact final pricing based only on initial estimates, prevention of delays, or the ability to move every item under every condition.

Results depend on job size, access, inventory, weather, traffic, customer preparedness, building rules, item condition, and other factors outside our control.

12. Website Content

The information on this website is provided for general informational and marketing purposes. We may update, change, or remove website content, pricing, offers, services, or policies at any time without notice.

We do not guarantee that the website will always be available, error-free, secure, or uninterrupted.

13. Limitation of Liability

To the fullest extent allowed by law, Movers Moving shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, communication with the company, or use of our services.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific service related to the claim, unless otherwise required by law.

14. Third-Party Providers and Subcontractors

We may use employees, independent contractors, subcontractors, service partners, software providers, phone systems, CRM platforms, payment processors, and other third-party providers to operate our business and deliver services.

We are not responsible for delays, outages, errors, or actions caused by third-party platforms or providers outside our reasonable control.

15. Changes to These Terms

We may update this Privacy Policy and Terms of Service from time to time. Updates will be posted on this page with a new effective date.

Your continued use of our website or services after updates are posted means you accept the updated terms.

16. Contact Us

For questions about this Privacy Policy and Terms of Service, contact us at:

Movers Moving

Phone: 678-203-2995

Email: [email protected]

Website: https://moversmovingatl.com/atlanta

Service Area: Atlanta Metro Area